Warranty – Products

Every Delux Blinds product comes with a one year installation warranty.

Roller Blinds

Fabric warranty of 3-10 years depending on the fabric chosen.

Motorised Indoor Blinds and Curtains

3, 5 or 7 year warranty for motors depending on the brand of motor chosen and whether they are battery operated or hard wired.

Plantation Shutters

Norman plantation shutters come with a 10 year manufacturer’s warranty and a 5 year no questions asked warranty. Norman’s No Questions Asked warranty provides consumers a one-time repair replacement for the same product should it become damaged, defective, or inoperable after the point of installation.

Honeycomb Blinds

Come with a 3 year warranty and a 3 year no questions asked warranty. Norman’s No Questions Asked warranty provides consumers a one-time repair replacement for the same product should it become damaged, defective, or inoperable after the point of installation.
Veri shades Curtains

Curtains

Fabric warranty of 3-5 years depending on the fabric chosen.

Track – components 3 years

Outdoor Awnings

Fabrics – Canvas 5 years, Sunscreen fabric 10 years, Acrylic 5 years

Motors – 3 to 7 years depending on the motor

Components – 5 years

We wanted to let you know a couple of things before you confirm to proceed with;

• If your blinds are mounted on the inside of the window recess, or meet in the corner, or butt together—there will be gaps anywhere from 2mm to 25mm, and the blinds may prevent the removal of flyscreens. This will have been discussed at your consultation, but if it wasn’t, it will still happen as it is industry standard.
• Please note, if your window is not square, we can’t square this up for you and may not be known that it is square until the time of installation. We have to mount all products so they are level and open and close accordingly. Please organise a handy man if you need your window squared before we install.
• If your blinds are made from timber, fabric, aluminium, or PVC, they are subject to colour variations; over time they may fade and change colour. That is natural.
• Any blind, plantation shutter or curtain is not guaranteed to be 100% blockout. If your blinds are made of fabric and either pull or roll up and down, they may not always sit perfectly flat!
• Curtain fabrics can take upto 3 months to find their natural hang; light weighted fabric can take up to 2 years. We suggested a heavier weighted fabric to get the look you like quicker.
• Curtain, roller blind, roman blind, awning fabrics may come with creases or roll marks; these will drop out over time.
• Big roller blinds over 2500m wide and 1800mm can have the fabric ‘V’ing. This is due to the width of the blind and not a fault of install or manufacturing.
• When you roll your new blinds up and down, they need gentle guidance. Perfect operation cannot be assured if your window is out of square.
• You must roll your outdoor awnings up in storms and high winds to prevent them from being damaged.
• Full cassette awnings may at times not close into each to the exact mm; this is normal.
• Any looped chain must be at least 1.6 metres off the floor, or have a child safety device fitted—it’s the law!
• You must follow the Recommended Care Instructions provided to you at installation (they can also be found below, or on our website). If they are not provided to you please email and we will send them through.
• If the installation is a high fit, it is your responsibility to supply OH&S approved scaffolding for the installation and any future service and/or repair work. We can organise this with our preferred scaffolder but it will be at your cost each time.